24/7 Grid

Frequently Asked Questions

Is it FREE?

Registration for a 247grid account is FREE as is using all the tools within this product. At the point where you want to save the work you have done, you will be asked to subscribe to one of the 3 options available, or enter the pre-paid voucher code you have been issued by your LA or broker organisation.

Why does it cost?

Time Designer has done its best to keep the end cost to the user as low as it can. There are business costs that include running costs for the server, the call centre and help desk as well as paying for additional enhancements and future developments that you are beginning to ask for already!

What is the difference between the options?

What would be a reasons to Upgrade?

There are many reasons to upgrade. With one grid you are forced to delete the original grid design if you want to make another one. You have of course not lost your first design if you have downloaded the original grid as a PDF to your computer, but many people want to be able to keep this grid in their index. We have therefore made it possible for you to move between the subscription levels to make the 247grid as responsive to your needs as possible.

When would I be able to upgrade?

You can upgrade at anytime, but Time Designers want to ensure you get best value for money and recommend you upgrade at the end of a subscription period [at the end of a 28 day period]. If you upgrade half way through a subscription period a NEW 28 day period begins and there is no time carried forward or refunded on your old subscription level.

Can I downgrade or allow the account to go dormant?

Everything we do is about Self directed support - even on line support like us! You can decide to stop your subscription at any time and your account will become DORMANT. The grids are frozen and kept safe awaiting your return when you once again have the need for us. Time Designers want to ensure you get best value for money and recommend you downgrade at the end of a subscription period [at the end of a 28 day period]. If you downgrade half way through a subscription period a NEW 28 day period begins and there is no time carried forward or refunded on your old subscription level.

Corporate License

Who would this suit?

Local authorities, care providers, brokerage and advocacy organisations.

Is it Value For Money?

The licence provides access to PRO accounts for key teams within an organisation for up to an amazing 75% discount and limitless access to grids in the index.

Can it save us money?

The 247grid is designed to enable you to ‘see' where things can be done differently, only you can make the changes. The costing tools can help you manage your budget by showing you how much you are spending and where things could change, but you are still ultimately in control and need to make those choices. It is important that staff have the right person centred mindset to make the most of what the 247grid tool can offer.

Contact us if you would like to offer your staff training in effective support planning and use of the 247grid tools